Shipping and Returns

*PLEASE NOTE: Due to recent circumstances regarding the Covid-19 outbreak, delivery times may differ slightly from advertised - however, we still have a team on hand to post items out straight away so we will endeavour to ensure orders arrive as quickly as possible - and will let you know of any delays that are out of our control.   We are also carrying out contactless hand deliveries (same day where possible) within a 10 mile radius of Herne Bay.  Similarly, we are happy to extend our returns policy - if you live locally we will also collect anything you wish to return.  Our main priority is keeping our customers safe.  

Delivery Information

Free standard UK Delivery via Royal Mail 2nd Class Signed (3-7 working days)

UK 1st Class Signed : £4.85 (1-3 working days)

Orders over the value of £50 will be trackable and require a signature upon receipt.

We’ll despatch your goods within 3 working days.
Standard delivery is estimated within 3-5 working days.
This may change during exceptionally busy periods.

You’ll receive an email from us to let you know your parcel has been sent.

In the event of your item being out of stock, we will contact you by email straight away to let you know of any delay.

International Delivery 

Europe : £12.50

Rest of World : £20.00

Please note, If your order is to be delivered outside the UK, it may attract import duty and local sales taxes which customers will be required to pay on receipt of the shipment. Any additional customs charges must be settled by you.

Telephone Service 
As an additional service, we provide payment over the telephone by contacting the store directly on 01227 367676.
For small or large items, we can quote you a postage cost relevant to your parcel size.


You may return your online order for any reason within 7 days of purchase for an exchange, gift vouchers or refund.  

Return the product to us in perfect condition (unused and in original packaging) together with an explanatory covering note stating whether you would like an exchange, gift vouchers or refund.  Please ensure you also provide a contact telephone number and if available an email address.

Send your parcel to:

The Shoe Room
131 Mortimer Street
Herne Bay

Goods are returned at your own cost.

We strongly advise that you use recorded delivery or obtain a certificate of posting when you return any package.

Certificates of posting are available free at the post office and will enable us to action your refund should your parcel be lost or delayed in the post.